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If you suspect unauthorized activity, follow these steps to address the situation promptly and effectively. Contact Support: Immediately get in touch with our support team. Reach out via our chat or email channels to report the suspicious transactio Read More

Before you decide to close your account, please be aware of the following: Irreversible Action: After closing, you might not be able to recover your account. Make sure you're ready for this permanent step. Ensure Zero Balance: Confirm that the Read More

It's easy to adjust your payment information with CY.SEND. Here's how: While Making a Payment: Each time you make a payment on CY.SEND, an option will appear to change your payment details. Simply check the payment choices during your tran Read More

The time required to process a refund varies depending on the payment method used. For more precise information, we recommend reaching out to our support team via chat or email. When you contact our support team, they will be able to provide you with Read More

Processing your orders swiftly is a priority for us. Sometimes, however, payments remain pending for specific reasons. Here's a rundown of the most common ones:  Verification & Review Processes: Payment Verification: Periodic checks by us, Read More

Steps for Reporting and Key Information to Include  If you encounter a bug or technical problem while using the CY.SEND website, we're here to help you resolve it as smoothly as possible. Here's a step-by-step guide on how to report such is Read More

At CY.SEND, we continuously update our accepted payment methods to cater to your needs. For the most current information, please visit our dedicated page at our webpage. Read More

Digital gift cards follow a straightforward process:  Purchase: Visit the retailer's website or a digital gift card marketplace. Select the desired card value and design, then provide recipient information.  Delivery: The recipient receives an e Read More

We are processing pending orders as fast as we can. Usually is it to verify your payment and to make sure that it is a transaction that was initiated by the payment method owner.  Here are some of the reasons why your order might be pending: Payment Read More

Yes, it is possible. However, for more efficient and organized support, we recommend reaching out via the website or live chat. Opting for email or chat support offers several advantages over social media channels: Faster Support: When you contact CY Read More